Effective date: November 2025
Information We Collect
We collect information that you voluntarily provide when you submit a contact, information request, or consultation inquiry form. This may include name, email address, phone number, country of residence, age range, and a brief description of your fertility-related questions or goals.
We also collect non-identifying technical information such as device type, browser, referring page, approximate location derived from IP, and pages visited. This information is used for site analytics, security, and quality improvement.
How We Use Information
- To respond to your inquiry and coordinate educational follow-up with our patient-support team.
- To send requested materials such as treatment overviews, cost ranges, or travel guidance.
- To improve the educational content, navigation, and accessibility of the site.
- To comply with applicable legal, regulatory, and recordkeeping obligations.
Sensitive Health Information
Any health-related information you choose to share is treated with strict confidentiality. We do not sell health information. Information you share with our patient-support team is used solely to help you understand options and is not disclosed to third parties without your explicit consent, except as required by law.
Cookies and Analytics
We use cookies and similar technologies for essential site functionality, analytics (e.g., Google Analytics 4 via Google Tag Manager), and conversion measurement (e.g., Meta Pixel, Google Ads). You may disable cookies in your browser; some features may not function correctly without them.
Third-Party Services
We use trusted vendors for analytics, advertising measurement, communications, and form processing. These vendors process information under their own privacy terms and are required to safeguard the information they receive on our behalf.
Data Retention
We retain inquiry information for as long as reasonably necessary to support your educational and consultation needs, and to comply with legal and recordkeeping requirements.
Your Choices
- You may request access, correction, or deletion of your personal information by contacting us.
- You may opt out of marketing communications at any time using the unsubscribe link in our emails.
- You may restrict cookies through your browser settings.
International Visitors
This website is operated from Mexico and intended for international audiences. By using the site, you understand that your information may be processed in countries with different data-protection laws than your own.
Children
This site is not intended for individuals under 18. We do not knowingly collect information from minors.
Updates
We may update this Privacy Policy from time to time. The "Effective date" at the top reflects the most recent revision.
Contact
For privacy questions, contact our patient-support team via the inquiry form on the home page.